Delivery
We carefully do our best to deliver your order as soon as possible. We aim to ship orders placed on working days before 3:00 PM on the same day.
Depending on the products and shipping method you have chosen, delivery will be handled by the postal carrier or parcel delivery service of GLS, UPS, DHL, or PostNL. Generally, delivery will take place on the next working day. As you will likely understand, we unfortunately cannot guarantee the exact time of delivery. You will be kept informed via the carrier's track & trace.
Shipping Costs
The prices listed on this website are exclusive of shipping costs. Shipping costs depend on the destination and can be viewed at checkout once your address has been entered.
Delivery to address
Generally, delivery to addresses in the Netherlands and Belgium will take place on the next working day.
Pick up at a service point
Have your order delivered to a service point near you. This way, you do not have to stay home and you can be sure that your order will be delivered on time. If you cannot select a service point, this is likely because you have ordered large products. Unfortunately, due to limited space, we cannot deliver large products to service points. It is also possible that there is no available service point near you.
Track & Trace code
We will keep you informed via email and send you a track & trace code as soon as your order has been shipped. If you have created an account on our website, you can also find your track & trace code there. Via the track & trace code, in addition to a delivery date, you can often see the time when you can expect your order from Steenschoon. Delivery times are only an indication and depend on various factors. Please always keep an eye on the track & trace code to see the correct delivery time.
Can I also pick up my order?
You can have your order delivered to your home, another address, or a pick-up point. During the ordering process, you can indicate how and where you would like your item delivered. It is also possible to pick up your order from us in Waalwijk. The advantage of this is that you do not pay shipping costs. However, you must place and pay for your order online; unfortunately, payment upon pick-up is not possible.
When will I receive my order?
We carefully do our best to deliver the order to you as soon as possible. Orders placed on working days before 3:00 PM are guaranteed to be shipped the same working day. Delivery is handled by the postman or parcel delivery service. Generally, for the Netherlands and Belgium, delivery will take place on the next working day. Via the track & trace email you receive, you can see a date and an estimated time when the package will be delivered to you.
I missed the delivery person, what now?
Did you miss the delivery person the first time? Then a second delivery attempt often follows, or the package is taken to a pick-up point where you can collect it. You will find all information regarding the delivery in the track & trace email you receive.
Help! I have not received my order yet.
We strive to deliver your order as quickly as possible. Has your order been marked as ‘Shipped’ for more than 3 working days, or does the track & trace page indicate that your order has already been delivered? Please contact us then; perhaps something went wrong.
Depending on the products and shipping method you have chosen, delivery will be handled by the postal carrier or parcel delivery service of GLS, UPS, DHL, or PostNL. Generally, delivery will take place on the next working day. As you will likely understand, we unfortunately cannot guarantee the exact time of delivery. You will be kept informed via the carrier's track & trace.
Shipping Costs
The prices listed on this website are exclusive of shipping costs. Shipping costs depend on the destination and can be viewed at checkout once your address has been entered.
Delivery to address
Generally, delivery to addresses in the Netherlands and Belgium will take place on the next working day.
Pick up at a service point
Have your order delivered to a service point near you. This way, you do not have to stay home and you can be sure that your order will be delivered on time. If you cannot select a service point, this is likely because you have ordered large products. Unfortunately, due to limited space, we cannot deliver large products to service points. It is also possible that there is no available service point near you.
Track & Trace code
We will keep you informed via email and send you a track & trace code as soon as your order has been shipped. If you have created an account on our website, you can also find your track & trace code there. Via the track & trace code, in addition to a delivery date, you can often see the time when you can expect your order from Steenschoon. Delivery times are only an indication and depend on various factors. Please always keep an eye on the track & trace code to see the correct delivery time.
Can I also pick up my order?
You can have your order delivered to your home, another address, or a pick-up point. During the ordering process, you can indicate how and where you would like your item delivered. It is also possible to pick up your order from us in Waalwijk. The advantage of this is that you do not pay shipping costs. However, you must place and pay for your order online; unfortunately, payment upon pick-up is not possible.
When will I receive my order?
We carefully do our best to deliver the order to you as soon as possible. Orders placed on working days before 3:00 PM are guaranteed to be shipped the same working day. Delivery is handled by the postman or parcel delivery service. Generally, for the Netherlands and Belgium, delivery will take place on the next working day. Via the track & trace email you receive, you can see a date and an estimated time when the package will be delivered to you.
I missed the delivery person, what now?
Did you miss the delivery person the first time? Then a second delivery attempt often follows, or the package is taken to a pick-up point where you can collect it. You will find all information regarding the delivery in the track & trace email you receive.
Help! I have not received my order yet.
We strive to deliver your order as quickly as possible. Has your order been marked as ‘Shipped’ for more than 3 working days, or does the track & trace page indicate that your order has already been delivered? Please contact us then; perhaps something went wrong.
