Warranty and Complaints
Guarantee
At Steenschoon we stand behind the products we offer, we naturally do our best to deliver them to you in top condition and also expect the same from the suppliers and delivery people we work with. However, it sometimes happens that an order is damaged during transport or that something else happens that means you can make a claim under the warranty. Legally, you are obliged to report this to us within two months of discovering the defect. If the defect falls within the warranty, we will take care of repair or replacement free of charge.
Complaints
It can always happen that something does not go exactly as planned. We recommend that you first report any complaints to us by emailing info@steenschoon.nl. If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/consument/geschil/. From February 15, 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union platform.
Useful to know
The consumables that we sell in our webshop are not covered by a warranty after opening the packaging. Steenschoon.nl and the manufacturer are not liable for direct or indirect consequences of incorrect use of the products it supplies. It must be determined in advance whether the product to be used is suitable for the intended purpose; this determination is made at your own risk. Always read the product manual carefully. The manual is on the product or you can request it from us by email or telephone.
At Steenschoon we stand behind the products we offer, we naturally do our best to deliver them to you in top condition and also expect the same from the suppliers and delivery people we work with. However, it sometimes happens that an order is damaged during transport or that something else happens that means you can make a claim under the warranty. Legally, you are obliged to report this to us within two months of discovering the defect. If the defect falls within the warranty, we will take care of repair or replacement free of charge.
Complaints
It can always happen that something does not go exactly as planned. We recommend that you first report any complaints to us by emailing info@steenschoon.nl. If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/consument/geschil/. From February 15, 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union platform.
Useful to know
The consumables that we sell in our webshop are not covered by a warranty after opening the packaging. Steenschoon.nl and the manufacturer are not liable for direct or indirect consequences of incorrect use of the products it supplies. It must be determined in advance whether the product to be used is suitable for the intended purpose; this determination is made at your own risk. Always read the product manual carefully. The manual is on the product or you can request it from us by email or telephone.
